Warranty Info & Frequently Asked Questions

Frequently Asked Questions

Will there be dust after the project is complete?   As with any renovation project there will be some dust.  Depending on the scope of the project there may be a little or a lot.  We will work to prevent as much as possible but can not guarantee there will be none.  If you would like, we can discuss containment options to further reduce dust going into other areas.

What if you are installing on an upper floor of my home?  When performing installation work on upper floors of homes or buildings there may be additional stresses to the structure that have not happened prior.  When setting heavy boxes of flooring, rolls of carpet/padding or tile materials down movement to the floor joists can cause drywall issues such as 'nail pops' on the ceiling of the areas below.  MTRD will strive to be as careful as possible when setting materials down and when installing materials but cannot guarantee that 'nail pops' or similar will not happen.  It will be the customer's responsibility to take care of these occurances.

Do you paint trim after carpet, wood or tile replacement?  As a general practice we do not paint trim, this will be the responsibility of the customer.  We will work to be careful when replacing/installing the flooring but baseboard or stair skirting will inevitably have some scuffs or scratches.  It is the customer's responsibility, unless noted on the estimate, to take care of these touch ups.  If you would like for us to incorporate trim painting into the estimate please let us know.

Electrical or Plumbing, will you move or replace? MTRD, LLC are not licensed electricians or plumbers.  If your project requires an item to be removed or relocated please know that the customer will be responsible for obtaining a qualified professional for these tasks.  If we are installing a tile backsplash we will removed electrical cover plates and loosen the outlets as needed for the tile to be installed.  You may need to have an electrician come to adjust outlet spacing or install new outlets depending on the depth of your new tile.  What about toilets, refrigerators and washing machines; how does MTRD handle these items?  MTRD is happy to disconnect water connections however it will be the customer's responsibility to have a licensed professional reconnect them.

What if there is a hidden wire or plumbing line that gets damaged?  MTRD, LLC will work to remove and install all project material with careful consideration to what may be underneath the existing subfloor or behind the existing wall but cannot be aware of all things.  In the event a waterline or electrical wire is damaged, MTRD, LLC will work to mitigate the situation as it is (turn off electrical breaker, shut off water source etc).  The customer will be responsible for contacting a trade professional and any repair costs for the damaged item.

Will you move my furniture, or do I need to?  MTRD, LLC will move large furniture items for a fee; this fee is determined on a job to job basis based on quantity and types of items to be moved.   Things that MTRD, LLC will not move or pack:  small/fragile items, disconnect or reconnect electronic chairs or beds, disconnect or reconnect electronic items (tvs, internet items etc), pianos, aquariums, removing items from closet floors/shelving.  Please ask if you have questions about specific items.  MTRD, LLC reserves the right to refuse moving items at any point in the project process if deemed dangerous or unable to do so with out damage.

General Contract Terms

Unless otherwise stated, estimates are good for 30 days from the date given/sent to customer.  Material is to be supplied by customer unless otherwise noted. MTRD, LLC will warranty installation workmanship for one year from date of installation. MTRD, LLC is not liable for unknown product defect. If concerns are found with product or the installation site MTRD, LLC will advise the customer prior to the start of installation. Quote is subject to change if installation area(s) have hidden damage or present unforeseen concern for proper installation to be completed.

Client supplied material - MTRD, LLC will work to make sure material is used as wisely as possible. If there is a shortage of material it is the client's responsibility to purchase and/or order additional material. If a return trip is needed to complete installation due to lack of material there will be a minimum $400.00 fee in addition to the quoted job amount.

Material measurements/quantities advised by MTRD, LLC - if there is a material shortage or items missing that are needed to complete the installation and MTRD, LLC supplied the customer with a materials list, it will be MTRD, LLC's responsibility to purchase/order needed items.

Unless stated otherwise the deposit and payment schedule are as follows: 30% of Total due prior to work beginning along with signed estimate. Possible payment draws may be discussed/invoiced based on percentage of work completed. Full balance due within 48hrs of job completion. A 10% additional fee will be added for every 5 day payment delay after 48hrs have passed from job completion, this charge will factor in prior delay fees.  Failure to pay remaining/outstanding balance may result in mechanical lien on project property.